FAQ

Frequently asked questions

Q. How do the Limited Editions differ from the General Releases? Are they as good as the mass-produced kind of cd?

A. Some might say they're superior to them in that they are hand-crafted, have exactly the same audio quality, and are not shrink-wrapped. We had long discussion about the price at a recent staff meeting. One of our staff wanted to charge $25 per album; after all, I write and play the music... I do the recording, the mixing, even the covers and liner notes myself. I usually wind up assembling them. We have a bulk paper cutter, but sometimes I use scissors (if you look closely at the cover or tray card, you can tell if I've had too much coffee!). I sign and number them. Each Limited Edition takes time and care to produce. They are exact digital duplicates of the masters; each copy is first generation. And they are totally unique, each and every one!

You should be aware that if you have a very very old cd player, it may not read a cd-r; anything made after 1995 will be just fine, and they also play on DVD players! So you can listen on your TV. For more information see Limited Editions. For a look at a finished project, see this picture

Q. Will you sign and personalize the CDs for me?

A. Absolutely! Here's how to let me know:

Sign the CDs

Q. Do you have a guarantee?

A. Yes. We offer a FULL REFUND for any purchase that is defective or with which you are dissatisfied, for whatever reason. Period.

Q. How safe is it to use my credit card?

A. Our order page uses industry-standard SSL server security and encryption. We have never lost any data, and have been in business since 1997. We NEVER store your card number on a hard drive, and we keep all your information private. WE NEVER USE "ALWAYS ON" access. We never ever release your e-mail address, home address, telephone number, or ANY information whatsoever to anyone, either in business or otherwise, for any purpose whatsoever. Your privacy is sacrosanct and will not be violated under any conditions.

Q. How long will it take to get my cds?

A. We send out your order within 7 to 10 days of receiving it, FREE SHIPPING, FIRST-CLASS AIR MAIL, TO ANYWHERE IN THE USA! (For overseas and Canada, add $10 s/h)

Q. Which credit cards do you take?

A. All cards accepted by PayPal

Q. Why buy Jessica Williams cds here?

A. If you buy cds here, I get paid. If you buy from any retail, brick and mortar, or on-line source, I receive no money at all. See reasons to buy here

We GUARANTEE your satisfaction. We have been in business since 1997, selling this beautiful music to people in China, Japan, the UK, Nova Scotia, Germany, France, The Netherlands, the USA; we are proud of our service record.