Frequently Asked Questions
Q. How do the Limited Editions differ from the General Releases? Are they as good as the mass-produced kind of cd?
A. Some might say they're superior to them in that they are hand-crafted, have exactly the same audio quality, and are not shrink-wrapped. I write and play the music... I do the recording, the mixing, even the covers and liner notes myself. I usually wind up assembling them, with some help from staff. I sign and number them. Each Limited Edition takes time and care to produce. They are exact digital duplicates of the masters; each copy is first generation. And they are totally unique, each and every one
Q. Do you have a guarantee?
A. Yes. We offer a FULL REFUND for any purchase that is defective or with which you are dissatisfied, for whatever reason. Period. See our policy here
Q. How safe is it to use my credit card?
A. As safe (or safer) than any large, corporate store.
We accept MasterCard, Visa, and Discover. Our secure servers used in on-line transactions are Certified by THAWTE
Our web site and order page sit on cruzio.com's Unix Servers Running Apache Software, in Silicon Valley, California.
We are licensed to do business under the name Red and Blue Recordings and to sell our products world-wide and as a brick-and-mortar should we wish to open a physical store.
We do not share or sell your information with any one, ever. We do not store your information on a computer. We shred our paper copies of your orders to insure against theft of any kind. We have not lost one order, ever!
We have no log-ins, and use no passwords. We do NOT SAVE your private information. Every time you buy from us, you'll need to re-enter your information just as you did the first time. We save nothing except our financial records for tax purposes.
See privacy policy
Q. How long will it take to get my cds?
A. We send out your order within 5 to 7 days of receiving it, FREE FIRST-CLASS AIR MAIL, TO ANYWHERE IN THE USA! (For overseas and Canada, add $5 s/h)
Q. Which credit cards do you take?
A. We honor MasterCard, Visa, and the Discover Card
Q. Why buy Jessica Williams cds here?
A. If you buy my cds here, I get paid. If you buy from any retail, brick and mortar, or on-line source, I receive no money at all. See reasons to buy here
We GUARANTEE your satisfaction. We have been in business since 1997, selling Jessica's beautiful music to people in China, Japan, the UK, Nova Scotia, Germany, France, The Netherlands, the USA; we are proud of our service record.
